CollectoFAQ
Frequently asked questions
How Collecto works, what it costs, and what happens to your money — the short version.
Payments & fees
Does Collecto take a cut of my payments?
No. Your clients pay you directly using the payment details on your invoice — Collecto never processes, holds, or touches that money. There are no transaction fees; your subscription is the only thing you pay.
How do my clients pay me?
You add your payout details once — a bank account, GCash, Maya, PayPal, Wise, Alipay, or any other e-wallet — and Collecto puts them on every invoice. Your client pays you through that method like any normal transfer.
Which currencies can I invoice in?
33 currencies, including USD, EUR, GBP, PHP, AUD, CAD, SGD, and JPY. You pick the currency per invoice.
How does Collecto know when a client has paid?
It doesn’t see the money, so you confirm it: once the transfer lands in your account, click Mark Paid on the invoice. Any remaining reminders are cancelled and both you and your client get a receipt by email.
Invoices & reminders
When do reminder emails go out?
Every invoice gets three reminders scheduled automatically: 3 days before the due date, on the due date, and 7 days after if it’s still unpaid. Marking the invoice paid stops any that haven’t been sent yet.
Do my clients need a Collecto account?
No. Clients get an email with a link to a clean, itemized invoice page — no login or signup required.
Can I tell if a client has opened my invoice?
Yes. Your dashboard shows when a client first views the invoice page.
How do late fees work?
Late fees are optional and set per invoice, as either a percentage of the total or a fixed amount. The fee is charged once, starting the day after the due date, and is shown on the invoice page and in overdue reminders. Your original invoice amount is never changed.
Plans & billing
What does the free plan include?
Up to 3 invoices per calendar month (UTC), with the same automatic reminders and direct payouts. The count resets on the 1st, and deleting an invoice doesn’t free up a slot. Upgrade to Pro for unlimited invoices.
How much does Pro cost?
See the pricing section on our homepage for the current price in your region. Pro is billed monthly.
View pricingHow do I cancel, and can I get a refund?
Cancel any time from Settings in your dashboard. Your plan stays active until the end of the period you’ve paid for, and we don’t refund partial months. If you were charged in error, contact us and we’ll review it.
Read our Refund PolicyWho processes my subscription payment?
Paddle, our payment processor and Merchant of Record. Paddle handles the charge and issues your receipt.
Free tools
Are the invoice generator and fee calculator really free?
Yes — both work right in your browser with no account needed. The invoice generator lets you print or save an invoice as a PDF; the fee calculator shows what you’ll actually receive after PayPal, Wise, or Stripe fees.
Try the invoice generatorPrivacy & data
How do I get a copy of my data or delete my account?
Email privacy@getcollecto.com and we’ll handle your access, export, or deletion request.
Read our Privacy PolicyStill have questions?
A real person reads every email — we usually reply within one to two business days.
Contact us