Refund Policy

This policy covers Collecto's own Pro and Agency subscription fees, billed through Paddle. It doesn't cover payments between you and your own clients — Collecto never processes, holds, or has custody of that money, so we have no ability to refund it (see our Terms of Service).

Subscription fees

• Pro and Agency subscriptions are billed monthly and don't include automatic refunds for partial billing periods.
• You can cancel at any time from Settings; cancelling stops future renewals, but the plan stays active through the end of the period you've already paid for.
• Paddle, our payment processor and Merchant of Record for these charges, handles the actual transaction and issues your receipt.

Exceptions

If you believe you were charged in error — a duplicate charge or a billing mistake — contact us and we'll review it on a case-by-case basis.

Changes to this policy

If this policy changes materially, we'll update the date at the top of this page.

Contact us

Questions about a charge, or an exception request? legal@getcollecto.com

See also our Terms of Service and Privacy Policy.